GitHub user dosubot[bot] added a comment to the discussion: DORA Stability Metrics Calculation
<!-- Answer --> DevLake handles data from webhooks by allowing users to push JSON payloads to a unique URL generated for each Incoming Webhook. This provides flexibility in integrating data from DevOps tools, such as ServiceNow, that do not have a specific plugin available. You can customize the payload schema to include details necessary for DORA metrics, such as deployment information <sup>[[1]](https://github.com/apache/incubator-devlake-website/blob/main/versioned_docs/version-v0.18/Plugins/webhook.md)</sup><sup>[[2]](https://github.com/apache/incubator-devlake-website/blob/main/versioned_docs/version-v0.19/Plugins/webhook.md)</sup>. Regarding the association of ServiceNow Change Requests (CHG) with the Change Failure Rate (CFR) metric and Incidents (INC) with the Median Time to Restore (MTTR) metric, the current understanding is that DevLake's API specification primarily bases CFR and MTTR on incidents. It does not explicitly mention the inclusion of CHG requests for failed deployments in these metrics <sup>[[1]](https://github.com/apache/incubator-devlake-website/blob/main/versioned_docs/version-v0.18/Plugins/webhook.md)</sup><sup>[[2]](https://github.com/apache/incubator-devlake-website/blob/main/versioned_docs/version-v0.19/Plugins/webhook.md)</sup>. Therefore, your understanding seems correct based on the available information. <!-- Dosu Comment Footer --> *To continue talking to [Dosu](https://dosu.dev), mention @dosu.* --- <sup>Help Dosu learn! Give it feedback: [Great Response](https://app.dosu.dev/response-feedback/7d680b17-2252-4d98-836c-fdf39f762844?feedback_type=great_response) | [Irrelevant Answer](https://app.dosu.dev/response-feedback/7d680b17-2252-4d98-836c-fdf39f762844?feedback_type=irrelevant_answer) | [Incorrect Sources](https://app.dosu.dev/response-feedback/7d680b17-2252-4d98-836c-fdf39f762844?feedback_type=incorrect_sources) | [Too Verbose](https://app.dosu.dev/response-feedback/7d680b17-2252-4d98-836c-fdf39f762844?feedback_type=too_verbose) | [Hallucination](https://app.dosu.dev/response-feedback/7d680b17-2252-4d98-836c-fdf39f762844?feedback_type=hallucination) | [Bug Report](https://app.dosu.dev/response-feedback/7d680b17-2252-4d98-836c-fdf39f762844?feedback_type=bug_report) | [Other](https://app.dosu.dev/response-feedback/7d680b17-2252-4d98-836c-fdf39f762844?feedback_type=other)</sup> GitHub link: https://github.com/apache/incubator-devlake/discussions/8388#discussioncomment-12859605 ---- This is an automatically sent email for dev@devlake.apache.org. To unsubscribe, please send an email to: dev-unsubscr...@devlake.apache.org
