There has been a growing number of community members [1][2][3][4] either explicitly seeking commercial support or misinterpreting community-driven efforts as commercial offerings. This confusion creates inefficiencies for both users and contributors, leading to repeated clarifications and misaligned expectations.
To address this, I'm proposing to add a dedicated section on the KIE website, similar to Apache Camel’s approach [5][6], clearly outlining how to engage with the community for support. By doing this, we can better serve both open-source users and businesses that rely on KIE technologies while reducing unnecessary friction in support channels. I’d appreciate feedback on this proposal and thoughts on how we can move forward with implementation. Best, Alex [1] - https://kie.zulipchat.com/#narrow/channel/232677-drools/topic/Difference.20between.20drools.20version.208.20and.209.20and.2010/near/500383222 [2] - https://kie.zulipchat.com/#narrow/channel/232678-jbpm/topic/jbpm.20latest.20version.20can.20not.20support.20Spring6.20and.20Springboot3/near/499388709 [3] - https://kie.zulipchat.com/#narrow/channel/232676-kogito/topic/Unable.20to.20use.20abstract.20types.28serializable.29.20in.20Kogito.2010.2E0.2E0/near/497809100 [4] - https://kie.zulipchat.com/#narrow/channel/232676-kogito/topic/commercial.20support/near/497416600 [5] - https://camel.apache.org/community/support/ [6] - https://camel.apache.org/manual/commercial-camel-offerings.html --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@kie.apache.org For additional commands, e-mail: dev-h...@kie.apache.org
