In my experience with JIRA, some of this depends on the "workflow", state transitioned rules, and role/permissions for given JIRA project/user.
There are two similar fields "Status" and a "Resolution" field. Maybe getting confused around this. For a random ticket I see the following: Status:OPEN Resolution:Unresolved I believe the links at the top may help transition the "Status" between states. Same random ticket I see - Start Progress - Resolve Issue - Close Issue The links available may be different depending on the current state. Assume the "Resolve Issue" may result in it being "resolved" but not yet closed. Assume the "Close Issue" may be needed. Is there any "JIRA Usage" documentation (for Apache or Team) maybe on an applicable documentation page somewhere that spells this out? On Fri, Feb 5, 2021 at 9:43 AM Tomáš Procházka <[email protected]> wrote: > Hi, > > I think once the ticket is resolved it stays in this state. It > disappears from open tickets and resolution status is no more "Unresolved". > > When I went through tickets last time I used Resolve or Close button. > Never closed resolved issue. > > Regards, > > Tom > > On 05. 02. 21 15:03, Joachim Rohde wrote: > > Hi everyone > > > > Just got short beginner question: I've just created my first JIRA ticket > > for NetBeans (NETBEANS-5335). Before I created the ticket I was > > searching JIRA if there was already a ticket. Even though I couldn't > > find any I found some other tickets that were still in status "resolved" > > but already had a "Fix Version" pre 12.3 and the last update was > > sometimes already half a year ago (e.g. NETBEANS-2333, NETBEANS-3428, > > NETBEANS-4474, NETBEANS-4507). So I was asking myself how this is > > handled within the NetBeans project? Are you waiting till the ticket > > creator closes the ticket? Is there a recurring clean-up? Should I ping > > the creator if I see such a ticket? Or mentioning it here on the mailing > > list so someone with the right rights can close it? What's best practice > > here? > > > > Have a nice weekend, > > Joachim > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: [email protected] > > For additional commands, e-mail: [email protected] > > > > For further information about the NetBeans mailing lists, visit: > > https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists > > > > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > > For further information about the NetBeans mailing lists, visit: > https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists > > > >
