Hi Is there any experience with using stackoverflow or stackexchange for > solving user problems? Such a system might come in handy for frequently > asked questions. >
We have a specific page on the website for FAQs, a Wiki and a mailing list archive. In many cases people ask on the user list before reading the tutorial or even googling their problem. Moreover I don't think Stackoverflow could be an official communication channel for an Apache project. > Note that users already tend to post questions to stackoverflow about > Nutch: > http://stackoverflow.com/questions/tagged/nutch > > yep, and in many cases the same people have already asked the same question on user@ ;-) I still don't understand why you'd ask a question about such a specific resource as Nutch on stackoverflow when there is a searchable mailing list specifically for the project. From what I've seen there - most questions would have been solved by simply reading the existing Wiki pages or googling it. What about a dedicated stackexchange, something like 'web crawling'? > we already have a Q&A page and a Wiki - these can be improved if necessary. Having yet another resource to take care of would simply mean more hassle, we are already quite stretched as there aren't many active contributors. Feel free to disagree Julien -- * *Open Source Solutions for Text Engineering http://digitalpebble.blogspot.com/ http://www.digitalpebble.com http://twitter.com/digitalpebble
