+1 for the proposal, I'll be happy to discuss and finalizing the things. Assuming that you have already consider ProductStoreEmailSetting and EmailTemplateSetting for sending the different notification for return.
Rishi Solanki Sr Manager, Enterprise Software Development HotWax Systems Pvt. Ltd. Direct: +91-9893287847 http://www.hotwaxsystems.com www.hotwax.co On Sat, Sep 23, 2017 at 3:44 PM, Ratnesh Upadhyay < [email protected]> wrote: > Hi Devs, > > In OOTB we are having the ability to record order specific communication in > *CommunicationEventOrder* and the user can retrieve/review them from party > > communications screen but we don't have such support for return > communications. So It would be great to have an ability to record return > specific communication in the system. > > We have to implement following items to establish this feature : > > *Data Model Details:* > - We will have to create new entity *CommunicationEventReturn* to record > return communication. It should have returnId and communicationEventId > along with other necessary fields. > - We have to implement following view *CommunicationEventAndReturn* to > fetch return communications over screens as needed. > > *New Implementation Details:* > - We have to add *CRUD* services for the new entity. > > *Existing Implementation Details:* > - We have to extend *createCommunicationEvent* service definition with > retunId field and extend the existing implementation to create the record > in *CommunicationEventReturn* based on supplied returnId parameter. > - Also, we have to extend return related email services to provide returnId > in service context. > > *User Interface Details:* > - In the current system we have Party > Communications > Find Communication > By Order screen, in the same way, we can add another screen to find > communication by return. > - We can add return communication screenlet over Order Manager > Return > > Return History screen or we can add communication tab under Order > Return > screen, this is just a thought still thinking on it. > - We can also provide communication tab in order component as well. > > Please have a look at details and let me know your inputs. I'll log Jira > ticket to implement this feature soon. > > Thanks!! > > Regards, > Ratnesh Upadhyay > HotWax Systems | www.hotwaxsystems.com >
