Recover shopping cart and email customer for feedback or support.
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Key: OFBIZ-1538
URL: https://issues.apache.org/jira/browse/OFBIZ-1538
Project: OFBiz
Issue Type: New Feature
Components: order
Reporter: Rohit Sureka
Hi,
I would like to propose a new feature in the order manager and the ecommerce
application. The feature should allow the sales manager or marketing officer of
the company to recover the items in the shopping cart of a online shopper who
did added the products to the cart and signed for an account on the website but
for some reason did not complele the transaction. The officer shoufd be able to
retrieve the carts in a list and must be able to see the items in each cart. He
must then be able to send courtesy emails (from a template) to the selected
customers, asking for feedback on the shopping experience and/or offering any
help/support the customer might need to complete the transaction.
I believe this to be a very useful feature and help to business improve its
customer-care and at the same time increase the conversions.
Any ideas and suggestions of this is welcome.
Thanks,
Rohit
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