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https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12753088#action_12753088
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Jacques Le Roux commented on OFBIZ-2561:
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Hi Serveen,
Also are you aware of
http://docs.ofbiz.org/download/attachments/4008/IfCrmPlanEstimate.pdf?version=1
?
> Implementing Customer Service functionality
> --------------------------------------------
>
> Key: OFBIZ-2561
> URL: https://issues.apache.org/jira/browse/OFBIZ-2561
> Project: OFBiz
> Issue Type: New Feature
> Components: marketing
> Affects Versions: SVN trunk
> Reporter: Serveen Kaur
> Fix For: SVN trunk
>
> Attachments: SFA_CustomerService.patch
>
> Original Estimate: 48h
> Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to
> that query is provided to customer by employee via email notification.
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