Sharan-F wrote:
I've got a question from a process point of view. If your customer pays on
an invoice by invoice basis then why use a billing account? The standard
invoice payment process functionality (with agreements if you want to give
them a grace period in which to pay) can handle this.
I would say that if your customer wants to consolidate more than one invoice
into a statement that you could issue to them and then they make say one
payment at the end of the month that will cover multiple invoices then the
billing account would be the way to go.
I've done some testing this morning and something has changed (ie. Isnt
working anymore) in the billing accounts functionality since I wrote the
help screens because I went through and tested everything at the time.
Anyway when it was working this is what you could do:
If you use the billing account screens to input the payment (instead of the
payment screens) then you have the option to apply all or some of that
payment to the outstanding invoices on the billing account – so partial
payment of invoices are catered for.
The 'Capture' button next to the invoice would do the invoice application of
the payment plus create any partial and outstanding applications. (And it's
the 'Capture' button that's stopped working)
The double apply/capture process was confusing one of my clients to
bits. Sadly I can't see any really easy way to deal with this other
than, perhaps, some kind of "auto-capture" ECA on the billing account
that tries to make a best-guess on closing out invoices. It would also
be convenient if you could see the customer's billing account balances
from the payment application screen and choose to apply some of a
payment to the billing account from there (single point of control).
The real confusion we're seeing is in handling purchase return credit
since you have to have a financial account to deal with those credits
(if that process even works for you).
--
Ean Schuessler, CTO
[email protected]
214-720-0700 x 315
Brainfood, Inc.
http://www.brainfood.com
