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https://issues.apache.org/jira/browse/OFBIZ-1538?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
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Sharan Foga updated OFBIZ-1538:
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Sprint: Bug Crush Event - 21/2/2015
> Recover shopping cart and email customer for feedback or support.
> -----------------------------------------------------------------
>
> Key: OFBIZ-1538
> URL: https://issues.apache.org/jira/browse/OFBIZ-1538
> Project: OFBiz
> Issue Type: New Feature
> Components: order
> Reporter: Rohit Sureka
>
> Hi,
> I would like to propose a new feature in the order manager and the ecommerce
> application. The feature should allow the sales manager or marketing officer
> of the company to recover the items in the shopping cart of a online shopper
> who did added the products to the cart and signed for an account on the
> website but for some reason did not complele the transaction. The officer
> shoufd be able to retrieve the carts in a list and must be able to see the
> items in each cart. He must then be able to send courtesy emails (from a
> template) to the selected customers, asking for feedback on the shopping
> experience and/or offering any help/support the customer might need to
> complete the transaction.
> I believe this to be a very useful feature and help to business improve its
> customer-care and at the same time increase the conversions.
> Any ideas and suggestions of this is welcome.
> Thanks,
> Rohit
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