On 5/15/2014 11:22 AM, Andrea Pescetti wrote:
On 08/05/2014 Brennan Novak wrote:
Here is a link explaining the current user experience flow which I
experienced as a major pain point this morning trying to file my
first OpenOffice bug report:
https://brennannovak.com/notes/432
Thanks for this! How come you started from the SourceForge mirrors
page? Well, indeed at times users follow paths that one could not
imagine.
With SourceForge being the official download location, it is an obvious
place to start. We should take a look at those pages with this process
in mind.
That said, I tried the Google with "file a bug openoffice" and it led me
to this page (first hit):
Report Bugs: Quality Assurance - OpenOffice.org
<http://www.openoffice.org/qa/ooQAReloaded/ooQA-ReportBugs.htmlbvm=bv.66699033,d.b2k>
I think that does a pretty good job of describing the important information.
And probably at step 4 you missed to note that you were also taken to
the wiki, that in turn sent you back to the main openoffice.org site
since "the instructions there are more detailed". It must have been
fun in some way, but it is something we can definitely streamline.
Do you know what the "assumed" user path was? We assumed that you
would open http://openoffice.org then click on "Contact Us" and see
the "If you want to submit a bug report..." section in
http://www.openoffice.org/contact_us.html which would have taken you
to the right place.
I realize that making it easier to file bugs will probably increase
your volume of bugs filed (certainly a mixed blessing)
We have an intermediate "Contact us" page that we could use to prevent
Bugzilla from being flooded. I opened
https://issues.apache.org/ooo/show_bug.cgi?id=124912 to capture your
suggestions, let's see if we manage to improve this in the next version.
I have numerous other improvement ideas I have encountered in the
setup and updating flows of OpenOffice and would be willing to share
them, so long as it is helpful to your team!
Sure it is! If you have any other suggestions, please share them. Some
will be easy to implement, some will take more time or need
discussion, but it will be very good to hear your ideas.
Regards,
Andrea.
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
For additional commands, e-mail: dev-h...@openoffice.apache.org
--
Andrew Rist | Interoperability Architect
OracleCorporate Architecture Group
Redwood Shores, CA | 650.506.9847
