Hi Sabrina,
Sabrina Sully wrote (21-1-2008 13:48)
Love Open Office, want to contribute in my small way. Use Open Office
all day, and have found a bug, but find your bug reporting system too
complicated. I spent over an hour trying to work out how to report, but
gave up.
Sorry that it took so much of your time.
*I would suggest that if you want people who use the applications in all
sorts of different ways, i.e. the more general office users, not just
the tecchies, to feedback problems, there should be a 'junior' level of
reporting, that then more tecchy people could check out and then do
official bug report. *
Currently, already a serious part of reported bugs, turn out not to be
bugs... This is very time-consuming, since all have to be evaluated,
answered, handled etc.
So making this more easy, is IMO not a good solution.
In general it works best if people ask in a mail to [EMAIL PROTECTED]
or on the forum http://user.services.openoffice.org/en/forum/
There are experienced people who can explain the features, work a
rounds, ..., and if necessary help with filing correct issues.
Lots of small businesses and consultants don't have an in-house IT
person, who could find manage to do report in specified way.
[My bug is that when creating labels on a mailmerge, the 'suppress blank
lines' doesn't work on printing, despite this being selected. This
hasn't been corrected on later editions, so I guess nobody else who has
spotted it has managed to report it].
I suggest you ask it in one of the ways mentioned above.
Hope you don't mind me emailing you directly, but didn't know what else
to do.
It's OK. I hope you find your way better now.
Kindest regards,
Cor
(I've send a cc to you, because you are not subscribed to the mailing
list; For user questions, you can subscribe to the users list. To do so,
mail to: [EMAIL PROTECTED] )
--
"The Year of 3" -2008- "Het jaar van 3"
Cor Nouws
Arnhem - Netherlands - nl.OpenOffice.org - marketing contact
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