Hi!
JFYI.
I added to the CVS (1.1 tree) a new ticket state implementation to make it
easier for customizing of ticket states.
- added ticket-state-types ('new', 'open', 'closed', 'pending reminder',
'pending auto' and 'removed'). (added new database table!)
- now the ticket-state (the name) is free settable (because of the new
ticket-state-types)
- new ticket-states are shown in the agent-interface (AgentCompose,
AgentClose, ...) directly after adding new ticket-states
PS: Update the database changes with:
MySQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.1.mysql.sql | mysql -p -f -u root otrs
PostgreSQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.1.postgresql.sql | psql otrs
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will be tolerated. -- J. Yahl
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