Using a php script that Mike Seigafuse sent over the developers mailing list, a co-worker of mine, Krishna Prakashbhat, has wonderfully modified the php file and created three new ones. Thanks Mike & Krishna. The php files are attached.
One shows the number of tickets per month, per queue. One shows the number of tickets processed by each technician, each month. The last one shows the average time a ticket takes to go from new to closed. As for how to use these, just edit them and change the db, db_user, and db_user_pwd. Then place them on your web server and, assuming you have php installed, it should be able to pull some information for you. Right now, this is enough for me to get this into excell and make the fancy chart my boss wants. If anyone wanted to help out they could do either: A) Clean up the php so it's presented it a little better way (more easily copied into excel :-) B) Modify the makeStat.pl to add some of this information in....? Cheers, ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************
php_stats.zip
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