Hello, On Fri, Nov 14, 2003 at 02:31:53PM +0100, TK wrote: > I defined some e-mail-addresses and assigned them to only one queue. When I now want > to create a new ticket in either 'new ticket' (customer) or 'phone view' (agent), I > can only choose one e-mail-address in the to-field. > Is this a known problem? Or do I have to create a queue for each e-mail-address?
yes, there is no point in showing trillion adresses for the same queue. If you want to sort different customers, use different queues. You might also want to look at the PhoneViewSelectionString configuration setting. -- Regards, Wiktor Wodecki net mobile AG _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
