Hi Martin, thanks a lot!
Tobias -----Urspr�ngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Martin Edenhofer Gesendet: Donnerstag, 20. November 2003 00:15 An: Development community of OTRS Betreff: Re: [dev] The To-Field Hi Tobias, On Mon, Nov 17, 2003 at 03:45:57PM +0100, TK wrote: > thanks for your reply, but I have had problems to understand what you mean. > We don't use the queues to sort different customers. > > I only need to know, if it is possible to assign more then one e-mail-address (maybe > trillions) to a queue? > I wonder why the e-mail-adresses are not shown correctly, when I assign more then > one address to one queue. It's possible to assign more then one e-mail-address to a queue. But in the phone view you only will see just each queue one time (-> just one address for one queue). PS: Maybe this helps you also: [Kernel/Config/Defaults.pm] # PhoneViewSelectionType # (To: seection type. Queue => show all queues, SystemAddress => show all system # addresses;) [Queue|SystemAddress] # $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionType} = 'SystemAddress'; # PhoneViewSelectionString # (String for To: selection.) # use this for PhoneViewSelectionType = Queue # $Self->{PhoneViewSelectionString} = 'Queue: <Queue> - <QueueComment>'; # $Self->{PhoneViewSelectionString} = '<Queue>'; # use this for PhoneViewSelectionType = SystemAddress # $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>'; $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue>'; # PhoneViewOwnSelection # (If this is in use, "just this selection is valid" for the PhoneView.) # $Self->{PhoneViewOwnSelection} = { # # QueueID => String # '1' => 'First Queue!', # '2' => 'Second Queue!', # }; [...] > Tobias Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
