Hi Brad, thanks for using the dev mailing list for cvs questions.
I fixed it. Use the current cvs version and it will work. -Martin On Fri, Dec 12, 2003 at 03:40:49PM -0800, Serpent wrote: > I downloaded the latest CVS due to it handling Customer User's and Groups more > securely. I wanted to only allow specific customers to post to specific Queue's via > the customer.pl script. This seems to work up until the customer tries to post a new > ticket. Here is my configuration: > > Groups: > ----------------- > HVL > admin > stats > users > > All are valid. > > > > Queue: > ----------------------- > Name: HVL > Sub-Queue of: - > Group: HVL > valid: valid > > > > > Customer User: > ------------------------ > Login: fred > CustomerID: 1 > Valid: valid > > > > Customer User <-> Groups: > ---------------------------------- > HVL: RW > > > > When I select "RW" then click on his account again under the Customer Groups it has > a check mark in both "RO" and "RW". I looked in the database under the > group_customer_user table and see the permission_values is set to a 1 on group_id 4 > (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a > bug in the code. However when I login to the customer.pl and try to create a new > ticket it says permission denied. I even gave him full "rw" access to all the > groups. > > While writing this e-mail I just noticed a error in my System Log. It is as follows: > Fri Dec 12 17:08:40 2003 error OTRS-CGI-10 Need TicketID! > > > This seems to occur everytime he tries to create a new ticket. So this appears to be > the real problem. Any help appreciated. > > Thank you, > Brad Dameron > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
