Hi Mike,
On Tue, Nov 04, 2003 at 11:18:05PM -0500, Seigafuse, Mike wrote:
> How difficult would it be to add the free fields to the Phone View? We
> are using the free fields to classify support requests and have it
> working fine, but when agents get calls over the phone and close them
> immediately it would be nice to be able to avoid having to go back to
> enter the free fields.
JFYI. OTRS 1.2 (current cvs) comes with this feature (ticket free text/fields).
> Thanks in advance,
> Mike
Martin
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