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Hi David, I have
been thinking about this, as I need a similar type of functionality. The most
simple solution I could come up with until know is to have the GenericAgent
move high priority tickets into a special queue and have it execute a script (have
a look at Kernel/Config/GenericAgent.pm.examples for an example) that sends the
SMS. I am moving the ticket into another queue to prevent GenericAgent from
sending out SMS messages again and again but you can of course also think of a
special ticket status for this. Regards,
Tom -----Original
Message----- Is there anyway to define a “response” to
a high priority ticket? I need to have an sms message sent to a phone
containing some basic info about the ticket, i.e. customer name and number….
Any thoughts on how that could be implemented? Thanks David P.s. How can I modify the stats so there’s
not 30 different plots on one pic…? |
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