Hi Bob,
On Wed, Jan 14, 2004 at 11:25:56AM +0200, Bob Smith wrote:
> > > just a quick question
> > > is ther eany support for work groups in the current otrs?
> >
> > What do you mean with "work groups"?
>
> I was thinking in the lines of grouping agents.
> Imagine a support department with 100 employees. The employees might be
> divided up into 10 person groups with responsibility areas, like
> one for europe, one for north america, one for latin america
> etc......you know. ...
> each group ( work group ) would have its dedicated support area to take
> care of. and have its own area of responsibility.
> I was working once in a really large enterprise and there we were
> divided up into areas like this, so it is possible that this type of
> division of
> employees is pretty common in large enterprises.
> ( just an idea again )
> /Greger
Of course, that can be done by otrs groups.
Martin
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