On Mon, 26 Apr 2004 15:50:57 +0200 Yann RICHARD <[EMAIL PROTECTED]> wrote:
> Hi all, > > I currently use 1.2.3 with some change: > > To close BUG 198 I use Kernel/System/CustomerUser/LDAP.pm 1.20 > > To have Free Fields in Customer new ticket form (CustomerMessage) > I use Kernel/Output/HTML/Standard/CustomerMessageNew.dtl v1.10 and > Kernel/Modules/CustomerMessage.pm to revision 1.27. > (This tips have been given in a thread on [EMAIL PROTECTED] mailling list) > This tips cause a bug when customer try to create ticket via web > interface > (http://lists.otrs.org/pipermail/otrs/2004-April/004717.html) At the > momment I have found no solution to this. I have found why I get Need TicketID Error when customer try to open ticket via the web interface so I resume here the way to have Free field support on Customer Interface: 1- Replace Kernel/Output/HTML/Standard/CustomerMessageNew.dtl with revision 1.10 2- Replace Kernel/Modules/CustomerMessage.pm with revision 1.27 3- Add to Config.pm theirs line: # CustomerDefaultState # (default state of new customer tickets) $Self->{CustomerDefaultState} = 'new'; It's this third step who have caused the error. This setting have been added in the revision 1.113 of the Kernel/Config/Default.pm. Regard, Yann -- o--------------------------------------------------------------o | Yann Richard | | GPG FingerPrint: | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
