Robert Kehl schrieb am Samstag, 05. Juni 2004 um 14:46:14 +0200: > On Saturday, June 05, 2004 2:24 PM > Pascal Gienger <[EMAIL PROTECTED]> wrote: > >> Joerg Friedrich <[EMAIL PROTECTED]> wrote: > >>> is there a feature planned to answer tickets by mail. i.e. by > >>> replying to the notification mail? this would be a nice feature. > > Most likely you want to be able to act as an agent via eMail, f.e. to > reply to the customer without being logged in?
Yes. Just to have the possibility to drop a short notice to the customer and set the ticket to 'answered'. > This is not possible and > will most probably never be, due to security considerations. I don't understand what kind of security problems this feature would raise. -- Jörg Friedrich There are only 10 types of people: Those who understand binary and those who don't. _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
