Hi! There is another feature if the escalation time could be 'limited' like UncountedUnlockTime, so that a ticket can only run into escalation during 'official work time'. -- Jörg Friedrich
There are only 10 types of people: Those who understand binary and those who don't. _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
