> I agree: Bringing in a link full of information leading to an > IRC client > shouldn't be the hardest Part. The connection back to OTRS > would require > the IRC client of either being capable of sending emails, or elsewhere > communicate with OTRS. This could be a bot sitting in the channel. > reacting on commands from Admins and users of that very channel.
It shouldent be to hard to make the irc-client aculy log to a file or send a conversation via email. This would be prefered sense you could never make a irc-bot that catches a private conversation between a customer and the agent. It could be done by messing around with a irc-server even if I think that would be to make it more complicated then nessesary. A key, command or something like it that the agent can activate to make the client log to a file for later import into OTRS would be the prefered way I think ? and wouldent demend to much work over a already working client. > > My thinking is that one would want to inititate the IRC session from > > inside an existing ticket - or consequently initiating IRC would > > create a new ticket if none was open. That would be solved by the above way ie. to have something that activates the logging function for later import to OTRS. Regards, Patrik _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
