Dear List,
my system:
Debian Sid.
PostgreSQL 7.4 (UNICODE)
Perl 5.8.4
OTRS 1.2.3 (DefaultCharset->utf-8)
I noticed a problem that mainly consists of
any message's MIME source *NOT* being properly recoded
to UTF-8 before it is INSERTed into the article_plain table of OTRS.
This problem makes the "plain" artice view unreadable. (encodings tested
hebrew iso-8859-8 and cyrillic iso-8859-5, cyrillic koi-8-r)
To work around this problem i've done the following change to OTRS code:
Kernel::System::EmailParser->GetPlainEmail();
sub GetPlainEmail {
my $Self = shift;
return $Self->{EncodeObject}->Decode(
Text => $Self->{Email}->as_string(),
From => $Self->GetCharset()
);
}
I would like to receive comments on this issue.
Kind Regards,
Boris Ratner.
ps. this is a repost from the [otrs] mailing list.
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