Currently Working:
Unlock Agent's Locked Tickets at logout (or more precisely when the session is removed)
Going to Work:
Unlock a locked ticket on follow-up if the ticket's owner doesn't currently have a session.
This allows the evening shift to pick up where the day shift left off. If there is a better solution to this problem than what I have suggested I am all ears. Once I complete my work I'll post my patches here.
Regard,
Michael Grubb
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