Hi St�phane, On Thu, Jul 08, 2004 at 03:58:54PM +0200, Stephane DAGUET wrote: > My company decided to use OTRS. > We need some special features, for example we have support contacts with > a limited number of calls. > Basically, I think to create col in the customer table, and another table > to have the history of the tickets. > And modify the OTRS code to decrement the usable calls when successfully > closing a ticket for these customers. > > But I'd like to be able to easyli upgrade OTRS when a newer version will > be released. What's the right way
The customer table is independent from OTRS. You may also want to create your own customer-user-backend module (based on Kernel/System/CustomerUser/DB.pm) which can also show the contract info of the customer. And the open/used tickets. So you have the agent frontend finished. You just need to add a new Postmaster Module to control the new created tickets and reject ticket over the contract limit. Anyway, if you need assistance (fast), contact ((otrs.de)). Thanks for your help! > St�phane DAGUET > > MB2I > 5, avenue du Pr� F�lin > 74940 Annecy le vieux > FRANCE > > http://www.mb2i.fr Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
