On Wed, 15 Sep 2004 00:28:59 +0200, Peter Gervai <[EMAIL PROTECTED]> wrote:
I think it's a COnfig/GenericAgent.pm (the config) issue, but maybe
GA shouldn't just plainly die.
Problem is at:
if ($Param{Config}->{New}->{Queue}) {
if ($Self->{NoticeSTDOUT}) {
print " - Move Ticket $Ticket to Queue
'$Param{Config}->{New}->{Queue}'\n";
print " == QO:'" . $Self->{QueueObject} . "'\n";
#line by me
}
$Self->{TicketObject}->MoveTicket(
QueueID =>
$Self->{QueueObject}->QueueLookup(Queue=>$Param{Config}->{New}->{Queue},
Cache => 1),
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ here
UserID => $Param{UserID},
TicketID => $Param{TicketID},
);
}
problem is: $Self->{QueueObject} == undef, and the job dies on that. My
other problem
is that I cannot figure out now why, or what causes the problem....
the rule in question is:
'lejart Mailbox Hibakba' => {
Queue => 'Mailbox',
Escalation => 1,
New => {
Queue => 'Hibak',
Note => {
From => 'GenericAgent',
Subject => 'Lejart hiba!',
Body => 'Ez a Mailboxban levo hiba lejart!',
ArticleType => 'note-internal',
}
},
},
I cannot see any errors.... do you?
peter
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