Hi,
(JFI)
a new step, we added new config options (more a calendar) to
calculation ticket escalations and system ticket unlocks for business
hours (cvs head).
-=> So just business times will count.
For example:
[Kernel/Config.pm]
# Time*
# (Used for ticket escalation and system unlock calculation)
# TimeWorkingHours
# (counted hours for working time used)
$Self->{TimeWorkingHours} = {
Mon => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Tue => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Wed => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Thu => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Fri => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
Sat => [ ],
Sun => [ ],
};
# TimeVacationDays
# adde new days with:
# "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';"
$Self->{TimeVacationDays} = {
1 => {
01 => 'New Year\'s Eve!',
},
5 => {
1 => '1 St. May',
},
12 => {
24 => 'Christmas',
25 => 'First Christmas Day',
26 => 'Second Christmas Day',
31 => 'Silvester',
},
};
# TimeVacationDaysOneTime
# adde new own days with:
# "$Self->{TimeVacationDaysOneTime}->{1977}-{10}->{27} = 'Some
Info';"
$Self->{TimeVacationDaysOneTime} = {
# 2004 => {
# 6 => {
# 07 => 'Some Day',
# },
# 12 => {
# 24 => 'Some A Day',
# 31 => 'Some B Day',
# },
# },
# 2005 => {
# 1 => {
# 11 => 'Some Day',
# },
# },
};
[...]
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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