Done (cvs head).
OTRS 2.0 comes with a new stats module. It shows the accounted time per customer.
Martin
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!Joaquim Homrighausen wrote:
Quoting [EMAIL PROTECTED]:
I don't think this is available as a report; but I agree.. it is very important
and should be available on a per agent basis, per customer basis, and total.
Joho + team if there isn't this feature is to me quite important for statistics. It should be implemented right a way if not in there already. dev-team anyone?
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