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I don’t know if you ever resolved this issue, but I
have the same issue with our customers adding long messages in the body of the
ticket. I solved this problem by adding a scroll bar function in the ticket
zoom function which leaves everything up at the top of the screen now. In the file AgentBodyZoom.dtl (at about line 68/69) I modified
the line to look like the following: $Data{“BodyNote”} <div class=”message”> <textarea rows=”25” cols=”90” “Env{“BrowserWrap”}”>$Data{“Body”}</textarea>
ß-this is the modified line Of course, modify the rows and cols to fit your needs, but I
found that this helps out my particular needs a lot. I also modified the
customer side interface as well by modifying the file CustomerTicketZoom.dtl
(around line 93) to the following: $Data{“Article::TextNote”} <pre> <textarea rows=”25” cols=”100”
wrap=”Env{“BrowserWrap”}”>$Data{“Article::Text”}</textarea>
ß modified line This gives me the same scroll bar function on the customer
side and neatens things up when looking at tickets. The customers appreciated
this feature as well for information that was passed back in lengthy replies
from the engineering staff. Hope this helps Bernie
Frye Director, Technical Sales Engineering CURRENT
Technologies, LLC 301-515-7617 ext. 214 240-793-9137 cell ***CONFIDENTIALITY NOTICE*** The information in this email may be confidential and/or
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