When I forward an article I get an empty "Date:" header in composed
text. Digging a little in OTRS code I found that AgentForward.dtl
includes the following fields:
$Text{"Date"}: $Data{"Date"}
$Text{"From"}: $Data{"From"}
$Text{"To"}: $Data{"To"}
$Text{"Cc"}: $Data{"Cc"}
$Text{"Reply-To"}: $Data{"ReplyTo"}
$Text{"Subject"}: $Data{"Subject"}
$Data{"Body"}
but $Data{"Date"} isn't defined in neither AgentForward.pm or
Kernel/System/Ticket/Article.pm. Also I think that it would be nice to
show those Cc and Reply-To only if they are not empty. Finally I would
remove the double \n between "Forwarded message from" and the "Date: "
header.
Waiting for your feedback, OTRS team! :-)
- Alessandro
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