[What happens when you click "send" instead of "attach"? :)]
So, now it _is_ attached: this is a ~otrs/Kernel/System/Ticket/Number/ generator for a shorter hexa numbering with kind of checksum. Our customers complained about the DateCheck's length, so this is shorter. The output ticket numbers are like: Ticket# 70141D0.
In /etc/otrs/Kernel/Config.pm:
$Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::HexCheck';
$Self->{'Ticket::NumberGenerator::HexCheck::MinCounterSize'} = 5;
Enjoy!
-- Now using M2, Opera's e-mail client: http://www.opera.com/m2/
HexCheck.pm
Description: Binary data
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