Hi Simon,
Simon A. F. Lund wrote:
Thx for the reply!
It works just fine now.
Fine!
I would also like to get a list of all the
customers, i've tried with CustomerIDs but all i get there is customer
logins. I need the actual CustomerIDs. The one from `customer_id`.
Which function can i use?
There is no function to get all uniq CustomerIDs from the ticket table.
Because customer_id and customer_user_id is just a link to a customer
source (db backend, ldap backend or other backends).
Btw why is aren't there a table called `customers` where you could store
the customers and let the customer_user.customer_id have a reference to
this table? This is great when you integrate otrs with other software
like CRM systems. Plus you could add some info about the customer (the
address of the firm. primary contact, etc. ) and let the info in
customer_user only be about the actual user.
It's because we want also to support different customer backends (DB,
LDAP, SAP, ...).
But anyway, if you have a good idea/patch, feel free to discuss it. :-)
safl
Martin
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