Hi Atif,
nice to hear you! :)
Atif Ghaffar wrote:
I am once again back starting to use it for the company who is
emoloying me. We have already a customer database and would like to
connect it with OTRS so that when we put a client number or last name
etc, we get the information directly. I see that there is a DB backend
that I can customize to get the info from our database or simply write
another backend. This is cool stuff.
I am missing here the User backend.
OTRS 1.3 documents say the the User backend will be in OTRS 2.x
http://doc.otrs.org/1.3/en/html/user-backend.html
Is this already in 2.0.1? or in the CVS?
We are working on the Agent/User LDAP Backend. The current state is,
that LDAP-Sync on Init-Login is done. But much more other like groups
and prefferencs from ldap backend is in the pipe.
Atif Ghaffar
Martin
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