Hi Brandon,
Brandon Trask wrote:
Upon using OTRS I have not yet found a way to successfully filter
incoming tickets via E-Mail by there domain (EG:
[EMAIL PROTECTED]). I am using the PostMasterPOP3.pl script to
fetch my mail. Ultimately I would like it to be able to look at the
domain, and then put it in the que I have set up for that domain. Any
clue?
Just got in to the admin interface -> PostMaster Filter -> add a new one
with
Match:
======
From: thisisthedomain.com
Set:
====
X-OTRS-Queue: Some::Queue::Level
This should work.
Thank you,
Brandon Trask
Martin
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
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