Hi Martin
I have written a How-To about the integration of Mambo and OTRS, which
is available under
https://www.giaroco.ch/index.php?option=com_remository&Itemid=34&func=fileinfo&id=3
The patch is also included. Although I have only patched the password
verification, adopting the password saving algorithm shouldn't be a problem.
Actually I think there are two problems which need to be solved if OTRS
should be able to use an external DB on a broader range:
-different handling of passwords
-different handling of valid/invalid users
Especially with Mambo I had the situation that in OTRS a valid user
equals to '1' meanwhile in Mambo this means that the user has been
blocked! :-) I managed by using 'not(mos_users.block)' in the mapping
section of 'CustomerUser' to negate the user state. But when it comes to
saving the user parameters through OTRS into the external DB obviously
this doesn't work anymore.
Best regards
Roberto
Martin Edenhofer wrote:
Hi Roberto,
Roberto Giana wrote:
As I've already posted in the "user questions" list I managed to use
the user DB of Mambo as an external customer user DB in OTRS. But the
problem is, that the passwords are stored as "crypt" in OTRS and as
MD5 hash in Mambo. I adapted the Kernel/System/CustomerAuth/DB.pm to
use MD5 instead of crypt and it works. My question is now if there
are any plans to enhance the password management in OTRS with MD5
hashes.
If you post your patch here on the list, then we will have a look on
it if we can adapt it. :-)
Thanks!
Martin
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