Hi Manfred,
the condition if the field is shown or not should then be done in the
frontend module (Kernel/Modules/*.pm) in perl by using the dtl-block
feature to show the content or not.
-Martin
Manfred Dohmen wrote:
Hello,
I see that "new templates without logic" are planned for 3.0. We now use the
described functionality for adding hyperlinks to tickets depending on freekey values we
set with a script that creates them. We differentiate various ticket types with this
procedure. These types require links to different external web forms (from the view of
otrs).
How would you advise to handle this in the future?
Regards
MD
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