Hi Markus,
Markus Plessing wrote:
[...]
At the moment there is a document structure located
at our fileserver giving access to the currently released
documents we want to provide to our customers via email
or print. These documents have to be downloaded to the
local file system to add them as attachments to our email-
tickets.
There are issues of always attaching the up-to-date documents
and so on.
Now the feature request is, to give OTRS access to the pool
of uploaded files ( already accessible to be used with email-
templates, though ) through the AgentTicketCompose-Interface
and the possibility to attach these files to the email.
If any feature containing the describe options already exists,
please provide me further information :-)
Yes there is a feature like this. Via the admin interface you can add
attachments. This attachmens can be linked to responses. So you can add
default attachments from the database (not from the fileserver) to
outgoing emails. So you have a central place to manage and update your
attachments.
mplessing
Martin
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
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