Hi Stéphane,
Stéphane Martin schrieb:
> when selecting the contents of an existing ticket I have three options for
> the topic. Forward, Bounce and divide. I would like to set the default state
> for forward actions to open. Unfortunately I cannot set the default state
> via Sysconfig in Ticket -> Frontend::Agent::Ticket::ViewForward. In Ticket
> -> Frontend::Agent::Ticket::ViewBounce it is possible to set the default
> state. Is that a bug or a feature? :-)
It's a missing feature in OTRS 2.0.
It's now in CVS head and is coming in OTRS 2.1.
> Stéphane Martin
Martin Edenhofer
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