I have been checking Kernel/System/Ticket/Article.pm with little clue as to what to change. Would it be possible to point me in the right direction?
Thanks, Jennifer Martin Edenhofer wrote: >Hi Jennifer, > >Jennifer Valdez schrieb: > > >>This problem has become somewhat urgent. >>When the system sends an email to the customer, the sender and reply-to >>address is the queue and queue email address respectively. However, when >>a notification is sent to an agent, the sender and the reply-to is set in >>Config Options: Framework -> Core NotificationSenderName and >>NotificationSenderEmail. >>I have tried setting this to the variable <OTRS_TICKET_Queue> with no luck. >>I would like to have notifications sent from the appropriate queue >>instead of from one single address. Is this possible? >>To illustrate: I have a queue called "SysAdmin" with an email of >>"[EMAIL PROTECTED]". >>Can the notifications be from "SysAdmin <[EMAIL PROTECTED]>" >>instead of "OTRS Notification Master <[EMAIL PROTECTED]>" ??? >> >> > >No, it's not possible without to patch the source code. > >Kernel/System/Ticket/Article.pm I think... > > > >>Jennifer Valdez >> >> > > Martin > >((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 > http://www.otrs.com/ :: Communication with success! >_______________________________________________ >OTRS mailing list: dev - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/dev >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
