Hello KartheK, On Di, Apr 04, 2006 at 12:17:02 +0100, KartheeK wrote: >I am in the process of understanding the way how emails are generated to >customers i.e Customer State Notify, Customer Move Notify . Can sombody give me >a hint might trigger these mails?
Please take a look into Kernel/System/Ticket/Article.pm. There you'll
find the SendCustomerNotification sub. Also
Kernel/System/Notification.pm might help you.
>KartheeK
Best regards,
Christian
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