Hello Volker,
thanks for your reply.
I just looked at GenericAgent.pl and tried to combine this information
with some information i found within the developer api (which seems to be very
good).
I tried to read information on which queues are defined on my system and added
"my %Queues = $Self->{QueueObject}->GetAllQueues();"
to the GenericAgent.pl (of course with a backuped testfile) ;-)
But when i try to execute my testfile i receive the following error:
Global symbol "$Self" requires explicit package name at ./test.pl line 121.
Execution of ./test.pl aborted due to compilation errors.
I would be glad if you can give me a hint (or a code example of your perlscript)
whicht points me to the right direction.
Regards
Thorsten Müller
> -----Ursprüngliche Nachricht-----
> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
> Auftrag von Volker Maibaum
> Gesendet: Freitag, 23. Juni 2006 14:26
> An: Development community of OTRS.org
> Betreff: Re: [dev] Perl Interface
>
> Hi,
>
> I'm not an otrs developer, but I wrote a perl script for our
> 1.2 OTRS version that can create tickets.
>
> I think to look at GenericAgent.pl could be a good start (at
> least for the 1.x versions). You could copy it and modify it
> for your needs.
>
> But maybe there are better approaches in 2.x.
>
> regards,
>
> Volker
>
> Am Freitag, den 23.06.2006, 13:46 +0200 schrieb Thorsten Mueller:
> > Hello list,
> > because this is my first post to this mailinglist i shortly
> introduce
> > myself.
> > My name is Thorsten Mueller, i'm 27 years old and live/and
> work near
> > Frankfurt/Main (Germany).
> >
> > I use otrs for a long time (as admin and user) and must say many
> > thanks to all persons who developped this great application.
> >
> > Now i want to start developping my own modules for otrs, but don't
> > know where to start.
> > I started reading the development guide under
> > http://doc.otrs.org/developer/2.0/en/html/,
> > but find this some kind of confusing.
> >
> > What i want to do is to write a little perl script which can create
> > tickets and receives a ticket-id from the otrs system.
> > Within this script i should be able to define some parameters about
> > which queue should the ticket go and so on.
> >
> > I would be thankful if someone can point me to a
> documentation which
> > helps in this content.
> >
> > Regards
> > Thorsten Müller
> >
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