Hi,
as far as I can see,
the possibility of v2.1 to add a note on different actions, e.g.
priority-change is really great.
But when changing the priority with
Ticket::Frontend::AgentTicketPriority###Note enabled
* a time has to be entered (with Ticket::Frontend::NeedAccountedTime
enabled)
* a note-body has to be entered
It would be a great feature if
* the global setting Ticket::Frontend::NeedAccountedTime could be reset
within each specific action (e.g. time-accounting within priority change
is not always necessary)
* it could be individually set whether the provided note-mask has to be
filled or not (e.g. sometimes, not always, it is helpful to document why
the priority was changed)
Thanks for the great work done being unleashed through v2.1
Bye, Alex
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