Hello Christian, There is no file TicketCounter.log in /opt/otrs/var/log/
Even I created manually and made it 775, but still I am getting same error. Regards, Amit Jain -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schoepplein Sent: Tuesday, January 30, 2007 4:33 PM To: Development community of OTRS.org Subject: Re: [dev] unable to submit ticket On Tue, Jan 30, 2007 at 02:56:05AM -0800, Amit Jain wrote: >Whenever I try to create a new ticket and click on send mail, I get the >following error. > > > >Software error: > >Cant write /opt/otrs/var/log/Ticketcounter.log: at ../..//Kernel/System/Ticket/ >Number/DateChechsum.pm line 87 > > > >Please help as it is urgent. Change the file permissions on /opt/otrs/var/log/Ticketcounter.lock so that the webserver and also the otrs user may write to the file. A chmod 775 /opt/otrs/var/log/Ticketcounter.log should solve the problem. >Amit Jain Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
