Hi, Yes, I had already read the S/MIME section and the user/group of the webserver is the same of OTRS Feb 13 11:34:51 server1 OTRS-CGI-10[26332]: [Error][Kernel::System::Crypt::SMIME::Decrypt][Line:157]: Need Hash! Feb 13 11:35:44 server1 OTRS-CGI-10[26414]: [Error][Kernel::System::Crypt::SMIME::Decrypt][Line:157]: Need Hash! Feb 13 11:35:44 server1 OTRS-CGI-10[26414]: [Error][Kernel::System::Ticket::Article::ArticleUpdate][Line:1382]: Need TicketID! Feb 13 11:35:44 server1 OTRS-CGI-10[26414]: [Error][Kernel::System::Crypt::SMIME::Decrypt][Line:157]: Need Hash!
Explain to me that if is it possible to send encrypted email and OTRS reads this mailbox and open the ticket. Thanks Leo. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schoepplein Sent: terça-feira, 13 de fevereiro de 2007 05:46 To: Development community of OTRS.org Subject: Re: [dev] SMIME -- HELP On Mon, Feb 12, 2007 at 07:34:28PM -0200, Leonardo Pereira Guimarães wrote: > >Does anyone had already used SMIME in OTRS ? Yes :). >I do not know but I ever seen the error bellow: > > > Message: Need Hash! > > Traceback (27118): > Module: Kernel::System::Crypt::SMIME::Decrypt (v1.9) Line: 157 > Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 100 > Module: Kernel::Modules::AgentTicketZoom::MaskAgentZoom (v1.27) Line: 572 > Module: Kernel::Modules::AgentTicketZoom::Run (v1.27) Line: 168 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671 > Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47 Have you read the S/MIME section in our admin manual on http://doc.otrs.org Also it is important that your webserver runs with the user and group of the local otrs user. >Leo. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
smime.p7s
Description: S/MIME cryptographic signature
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