Hey all,
I am using OTRS 2.0.4, and having a problem that I've asked on otrs-users
about and gotten no answer.
Basically, when I move a ticket to a different queue, the "main" ticket
becomes something like
*** THIS IS JUST A NOTE ***
The queue of your ticket "2007020510000018" has been changed by
"Dan Mahoney" to "TechSupport::Feature Requests".
http://prime.gushi.org/otrs/customer.pl?Action=CustomerZoom&TicketID=385
Your OTRS Notification Master
*** THIS IS JUST A NOTE ***
And then the ORIGINAL ticket is listed as a follow-up to this.
This is annoying because a) it breaks the scheme of replies (i.e. the note
was not a reply to the original message, NOR was the original message a
reply to this. MORE IMPORTANTLY it is annoying because it is NO LONGER
POSSIBLE to see ANY of the ticket body, just a whole bunch of NOTE texts
for all messages moved into this queue (thus having to zoom on every
ticket to find out if it's something I can act on).
If I am doing something horribly wrong, let me know.
If it's a bug that was fixed in 2.1, please let me know.
If I need to think about purchasing a paid support incident, let me know.
-Dan
--
Hate fedora with a white hot burning passion right now though ... damn thing is
Linux-XP(tm)
-Bill Nolan
2/24/04
--------Dan Mahoney--------
Techie, Sysadmin, WebGeek
Gushi on efnet/undernet IRC
ICQ: 13735144 AIM: LarpGM
Site: http://www.gushi.org
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