Hi Christian,

Christian Schoepplein wrote:
> On Fr, Mär 02, 2007 at 08:47:39 +0100, Alex Mihicinac wrote:
>   
>> I've noticed, that nesting queues goes only 4 level deep. Is there any
>> special reason why there is only 4 levels - is it possible to extended
>> this limitation?
>>     
>
> No, not at present. It could be changed but a queue structure deeper 
> then 4 levels will be confusing in our opinion.
>
>   
I agree, but one of our teams, who use OTRS, would like to have 5
levels. :-/ Can that change be done via SysConfig or major code must be
changed too? I'd change it by myself if you would tell me where to look
for it.

TIA & Best regards,

Alex
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