At the bottom of the page it lists Usable options: <OTRS_Customer_Realname> customer realname
This does not work. <OTRS_CUSTOMER_REALNAME> does work. The documentation should be fixed, or better yet the variable should be made case-insensitive.
-- Jo Rhett senior geek Silicon Valley Colocation Support Phone: 408-400-0550 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
