Hi Alex, thanks for the quick answer.
> first, you have to activate Ticket::Type. > Then, search for TicketType within Sysconfig. > You get all sites where you can enable the possibility of > changing the TicketType. > The list of available TicketTypes can be modified in Admin > Type. > I don't yet know any places in OTRS where the ticket-type is > relevante for further actions. I think it's "just" for your > own documentation. Hm. Okay, I slightly misunderstood the concept. I thought I could assign some free text fields to ticket type A and some others to ticket type B. Is there a possibility to do so within OTRS? Or do I have to code it myself? bye, gerhard _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
