Hi,
New to OTRS and currently trying to "improve"/customise some of the
different frontend aspects.
In Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl, I wonder why the
current ticket last subject is not displayed by default ? (is it a
bug) ?
I would like to display it by default and add a disabled tag to the HTML
line around line 133 so Customers can't change the ticket subject, only
agents can do that.
<input type="text" name="Subject" value="$QData{"Subject"}" size="70">
to
<input type="text" name="Subject" value="$QData{"Subject"}" size="70"
disabled>
not a problem for disabled : it works well but can't understand why
$QData{"Subject"} is currently empty ?
By the way, how does blocks with <!-- dtl:block:xxxx --> works ? Can't
understand what is their utility ?
Thanks for your answer.
Laurent
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